Systems for Coaches - Service Agreement

1. Scope of Services

The Service Provider agrees to provide the following services:

Custom-built systems and automations tailored to the Client's needs based on the discussion during the project proposal or discovery call.
The service provided is a one-time system setup unless otherwise agreed in writing.

2. Deliverables and Timeline

Deliverables: The specific deliverables for the project will be defined during the initial call or in the project proposal. This may include system documentation, automations, workflows, etc., as discussed.
No Milestones: No specific milestones for approval are necessary unless agreed upon in writing prior to project initiation.

Pricing: The project fee will be based on the specific services outlined and agreed upon with the Client. Pricing is determined per project and will be specified in the project proposal.
Payment: A minimum of 50% of the project fee is required upfront before work begins. The remaining balance is due upon project completion unless otherwise agreed upon.
Late Payments: In case of a missed payment, the Service Provider reserves the right to cancel the project. Any remaining deliverables will not be provided until payment is settled. To deter late payments, a penalty of 5% of the outstanding balance will be added for each week the payment is overdue.
Refunds and Cancellations: No refunds will be provided once payment has been made. The Service Provider reserves the right to cancel the project if the Client is late with payments.

To ensure timely and successful project delivery, the Client must:

Provide all required documents, log-ins, and details at least 72 hours before the agreed-upon project start date.
Failure to Provide Information: If the Client fails to provide necessary information or access within the 72-hour timeframe, the project may be delayed. A daily fee of €400 will be applied for each day the project is delayed due to missing information.

The Client retains full ownership of the systems, automations, and workflows created, as they are built on the Client's existing software platforms.
Any proprietary tools, templates, or methodologies developed by the Service Provider remain the intellectual property of the Service Provider.

Revisions: Revisions will only be provided if the Service Provider did not build the system according to the Client’s specifications as outlined during the project brief or initial call. No additional revisions are included.
Post-Project Support: The Client may contact the Service Provider for support at any time. If a system is not functioning as expected, the Service Provider will review the issue within the first three months after project handover. After this period, additional support will be billed separately.

The Service Provider reserves the right to terminate the agreement if the Client fails to make payments on time.
In the event of a dispute, the parties agree to engage in good faith negotiations to resolve the issue. If the dispute cannot be resolved through negotiation, the parties agree to mediate the dispute through a neutral third-party mediator before pursuing legal remedies.

Work Hours: The Service Provider's work hours are Monday to Friday, 8 AM to 2 PM. While the Service Provider may communicate outside of these hours, the Client should not expect responses outside of these hours.
Response Time: The Service Provider will respond to all Client communications within 24 hours.
Communication Method: All project-related communication must be in written form within this app. Lengthy Loom videos or similar tools should not be used for communication unless explicitly requested by the Service Provider.

The Service Provider will not perform any work outside of the scope agreed upon during the project proposal or discovery call.
If the Client wishes to request additional systems, automations, or services, these will be treated as a new project with separate pricing. No extra work will be completed without prior agreement.

The Service Provider makes no guarantees regarding the ongoing functionality of the systems beyond the three-month post-project support period.
The Service Provider shall not be held liable for any system downtimes, errors, or other issues that arise due to third-party software providers, hosting platforms, or changes in technology.