Business
Systems Audit

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POINTS

Name's Business Overview

This report evaluates key areas of your business systems to identify strengths and areas for improvement. Each section includes a score, key strengths, areas for improvement, and personalized recommendations.

Lead Generation
Score:

Needs More Attention (40%

βœ… Strengths: You have multiple lead sources in place, which is a great start for diversifying your potential client base.

❌ Opportunities for Improvement: However, you are currently tracking these leads manually, which can lead to missed opportunities and inefficiencies.

πŸ’‘ Recommendations: You need to build a system that automatically tracks and categorizes your leads from multiple sources. This will help you optimize your outreach and ensure no lead falls through the cracks. No more manual tracking headaches!

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Lead Tracking
Score:

Needs More Attention (40%

βœ… Strengths: You have a manual method for tracking leads and calculating your close rate, which shows you’re engaged with your sales process.

❌ Opportunities for Improvement: Not tracking where leads come from, their stages, or follow-ups can hinder your ability to convert them effectively.

πŸ’‘ Recommendations: You need to build a system that monitors lead sources, stages, and follow-ups automatically. This will help you identify which leads are most likely to convert and streamline your sales process. No more guesswork in your sales funnel!

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Sales
Score:

Needs More Attention (40%

βœ… Strengths: You manually calculate your close rate and track sales, showing you have a basic grasp of your performance metrics.

❌ Opportunities for Improvement: However, without automated tracking of show rates, objections, and client information, you’re missing key insights.

πŸ’‘ Recommendations: You need to build a system that tracks your sales metrics automatically, including show rates and objections. This will help you refine your sales approach based on real data. No more relying on memory or scattered notes!

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Onboarding
Score:

Needs More Attention (40%

βœ… Strengths: Your onboarding process is linear and relatively quick, which is efficient for getting clients started.

❌ Opportunities for Improvement: However, it's not automated, meaning you spend unnecessary time on tasks that could be streamlined.

πŸ’‘ Recommendations: You need to build a system that automates your onboarding process. This will help you save time and reduce the risk of errors, allowing you to focus more on your clients. No more repetitive manual tasks!

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Client Management
Score:

Needs More Attention (40%

βœ… Strengths: You have a method for tracking payments manually, which is essential for financial health.

❌ Opportunities for Improvement: However, you lack a centralized view of client statuses, stages, and profiles that contain all necessary information.

πŸ’‘ Recommendations: You need to build a system that consolidates all client data, including statuses, stages, and payment history. This will help you easily manage and access client information without searching through multiple files. No more disjointed client management!

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Check-ins
Score:

Needs More Attention (40%

βœ… Strengths: You consistently ask the same questions during check-ins, which provides a level of structure.

❌ Opportunities for Improvement: However, your system doesn’t track check-in consistency or alert you if clients miss check-ins.

πŸ’‘ Recommendations: You need to build a system that tracks check-ins automatically and alerts you about missed ones. This will help you maintain accountability with your clients and ensure they stay engaged. No more uncertainty about client participation!

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Client Call Management
Score:

Needs More Attention (40%

βœ… Strengths: You take notes manually during client calls, which shows you value keeping track of conversations.

❌ Opportunities for Improvement: However, there’s no system in place to attach these notes to client profiles or track call history.

πŸ’‘ Recommendations: You need to build a system that stores call notes and links them to client profiles automatically. This will help you maintain a comprehensive view of client interactions without digging through notebooks. No more losing track of important details!

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Testimonials, Referrals & Reviews
Score:

Needs More Attention (40%

βœ… Strengths: You currently do not have a process for collecting testimonials, but this presents an opportunity for growth.

❌ Opportunities for Improvement: Not tracking referrals or testimonials means you’re missing valuable social proof that can attract new clients.

πŸ’‘ Recommendations: You need to build a system that automatically collects and organizes client reviews and testimonials. This will help you leverage positive feedback effectively in your marketing efforts. No more missing out on potential referrals!

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Offboarding
Score:

Needs More Attention (40%

βœ… Strengths: You currently do not have an offboarding process, which leaves room for improvement.

❌ Opportunities for Improvement: Implementing a structured offboarding process could enhance client relationships and encourage referrals.

πŸ’‘ Recommendations: You need to build a system that automates your offboarding process and schedules follow-ups after a client finishes. This will help you maintain a connection and possibly lead to future referrals. No more abrupt endings to client relationships!

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Financial Management
Score:

Needs More Attention (40%

βœ… Strengths: You manually track payments, which indicates you’re aware of your financial situation.

❌ Opportunities for Improvement: However, not tracking average transaction amounts or lifetime value means you lack key financial insights.

πŸ’‘ Recommendations: You need to build a system that tracks payments, average transaction amounts, and client lifetime values automatically. This will help you understand your financial health better and make informed decisions. No more manual calculations!

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Overall Business System Health

Your business is currently functioning but lacks the automated systems that can streamline operations and improve efficiency. While you have strengths in manual tracking, it’s clear that relying on spreadsheets and manual notes is limiting your growth potential. Each area shows a lack of automation, which leads to wasted time and missed opportunities. Embracing technology in these areas can significantly enhance your operations and client interactions.

To summarize, you need to build systems that consolidate and automate lead tracking, sales metrics, client information, onboarding, check-ins, testimonials, call management, offboarding, and financial data. This will transform your operations from manual and fragmented to automated and cohesive, allowing you to focus more on growing your business and serving your clients.

Actionable Roadmap

Here's some actions you should take for your business to help it thrive over the next few months

βœ” Start by organizing your current leads into a single spreadsheet to get a clearer picture.

βœ” Create a template for tracking sales metrics in a more structured manner.

βœ” Invest time in developing a more comprehensive CRM to manage leads and client interactions.

βœ” Design a simple automated onboarding process to reduce manual workload.

βœ” Establish a fully integrated system for client management that includes all aspects of the client lifecycle.

βœ” Develop a feedback loop for collecting testimonials and referrals automatically to enhance marketing efforts.

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