Business
Systems Audit

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POINTS

Name's Business Overview

This report evaluates key areas of your business systems to identify strengths and areas for improvement. Each section includes a score, key strengths, areas for improvement, and personalized recommendations.

Lead Generation
Score:

Needs More Attention (40%

βœ… Strengths: You have a consistent approach to managing your leads, even if it’s done manually.

❌ Opportunities for Improvement: You currently lack multiple lead sources and tracking systems.

πŸ’‘ Recommendations: You need to build a system that sources leads from various channels automatically. This will help you tap into more potential clients without the hassle of hunting for them each time.

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Lead Tracking
Score:

Needs More Attention (40%

βœ… Strengths: You manually track sales, showing that you are aware of your progress.

❌ Opportunities for Improvement: You’re missing an automated tracking system that provides insight into lead stages and follow-ups.

πŸ’‘ Recommendations: You need to build a lead tracking system that monitors the status of your leads and follow-ups automatically. This will help you stay organized and ensure no potential client falls through the cracks.

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Sales
Score:

Needs More Attention (40%

βœ… Strengths: You keep track of sales manually, indicating that you are diligent.

❌ Opportunities for Improvement: You don’t track your close rates or objections, which are crucial for improving sales strategies.

πŸ’‘ Recommendations: You need to build a sales tracking system that records close rates and common objections automatically. This will help you refine your approach and increase your conversion rates.

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Onboarding
Score:

Needs More Attention (40%

βœ… Strengths: You have a clear onboarding process, even if it’s time-consuming.

❌ Opportunities for Improvement: Your onboarding is not automated, leading to inefficiencies.

πŸ’‘ Recommendations: You need to build an onboarding system that automates the process and reduces the time it takes to onboard new clients. This will help you serve more clients without compromising quality.

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Client Management
Score:

Needs More Attention (40%

βœ… Strengths: You manage clients manually, which shows your dedication to personal service.

❌ Opportunities for Improvement: You lack a centralized system for client data management.

πŸ’‘ Recommendations: You need to build a client management system that consolidates all client information and interactions in one place. This will help you access information quickly and enhance your service.

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Check-ins
Score:

Needs More Attention (40%

βœ… Strengths: You have a consistent check-in process with the same questions each week.

❌ Opportunities for Improvement: You don’t track check-in consistency or follow up on missed check-ins.

πŸ’‘ Recommendations: You need to build a check-in system that tracks responses and alerts you to missed check-ins automatically. This will help ensure you stay connected with clients regularly.

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Client Call Management
Score:

Needs More Attention (40%

βœ… Strengths: You take call notes manually, indicating you value client interactions.

❌ Opportunities for Improvement: You don’t have a system to organize these notes or track client calls.

πŸ’‘ Recommendations: You need to build a call management system that logs client calls and attaches notes to profiles automatically. This will help you keep track of conversations and follow-ups more effectively.

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Testimonials, Referrals & Reviews
Score:

Needs More Attention (40%

βœ… Strengths: You have a desire for client testimonials, even if you’re not currently collecting them.

❌ Opportunities for Improvement: You don’t track or automate the collection of testimonials, referrals, or reviews.

πŸ’‘ Recommendations: You need to build a testimonials system that automatically collects feedback from clients. This will help you showcase your success and build credibility without extra effort.

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Offboarding
Score:

Needs More Attention (40%

βœ… Strengths: You are aware of the importance of an offboarding process.

❌ Opportunities for Improvement: You currently have no structured offboarding system in place.

πŸ’‘ Recommendations: You need to build an offboarding system that guides clients through the process and tracks their final interactions automatically. This will help ensure a smooth transition and potential future referrals.

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Financial Management
Score:

Needs More Attention (40%

βœ… Strengths: You manually track payments, showing that you are aware of your finances.

❌ Opportunities for Improvement: You don’t have a system for tracking client payments or calculating averages automatically.

πŸ’‘ Recommendations: You need to build a financial management system that tracks all payments and calculates averages automatically. This will help you manage your finances effortlessly and gain better insights into your revenue.

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Overall Business System Health

Your business is functioning but lacks the automation and systems that could significantly enhance efficiency and client satisfaction. You’re doing a commendable job managing your leads and clients manually, but as your business grows, this approach will become increasingly unsustainable. Streamlining your processes through building the right systems will not only save you time but also improve client experiences and increase your revenue potential. By implementing these recommendations, you can expect a smoother operation and better client retention.

Actionable Roadmap

Here's some actions you should take for your business to help it thrive over the next few months

βœ” Start by documenting your current processes to identify where automation can fit in.

βœ” Implement a basic CRM to centralize client data as soon as possible.

βœ” Focus on building systems for lead tracking and sales management to improve your follow-up and conversion rates.

βœ” Develop an onboarding process that can be streamlined using templates and checklists.

βœ” Invest in a comprehensive client management system that integrates all aspects of your business for optimal efficiency.

βœ” Create a feedback loop with clients for continuous improvement and to enhance client loyalty.

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