Business
Systems Audit

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POINTS

Name's Business Overview

This report evaluates key areas of your business systems to identify strengths and areas for improvement. Each section includes a score, key strengths, areas for improvement, and personalized recommendations.

Lead Generation
Score:

Needs More Attention (40%

βœ… Strengths: You have multiple lead sources in place, giving you a diverse range of potential clients.

❌ Opportunities for Improvement: However, you're tracking leads manually, which can lead to inefficiencies and potential errors in your data.

πŸ’‘ Recommendations: You need to build a system that automatically collects and tracks leads from all your sources. This will help you ensure that no potential client is overlooked, allowing for smoother management of your leads.

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Lead Tracking
Score:

Needs More Attention (40%

βœ… Strengths: You manually track lead stages, which shows you're keeping a pulse on your sales funnel.

❌ Opportunities for Improvement: But without automated tracking, it may become cumbersome as your leads grow.

πŸ’‘ Recommendations: You need to build a system that tracks lead stages automatically, so you can focus on nurturing relationships rather than sorting through data. This will help you keep your sales pipeline flowing smoothly.

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Sales
Score:

Needs More Attention (40%

βœ… Strengths: You maintain manual trackers for your sales and have automated call notes.

❌ Opportunities for Improvement: However, without tracking your close rates and sales linked to lead sources, you’re missing valuable insights that could guide your business strategy.

πŸ’‘ Recommendations: You need to build a system that integrates sales tracking with lead sources, so you can directly measure the effectiveness of your marketing efforts. This will help you identify which channels yield the best results.

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Onboarding
Score:

Needs More Attention (40%

βœ… Strengths: Your onboarding process is staged and automated based on client progress, which is a great start.

❌ Opportunities for Improvement: It could be more efficient if you could automate all aspects of onboarding.

πŸ’‘ Recommendations: You need to build a system that fully automates your onboarding, including notifications and follow-ups, allowing new clients to transition smoothly. This will save you time and enhance the client experience.

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Client Management
Score:

Needs More Attention (40%

βœ… Strengths: You’re doing well by filtering clients manually based on status and compliance.

❌ Opportunities for Improvement: However, not having all important client information automatically attached to their profiles can lead to disorganization.

πŸ’‘ Recommendations: You need to build a system that automatically collects and attaches all client documents and interactions to their profiles. This will streamline your workflow and keep everything at your fingertips.

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Check-ins
Score:

Needs More Attention (40%

βœ… Strengths: Your check-in system is logic-based and adapts to client responses, which improves engagement.

❌ Opportunities for Improvement: Still, tracking missed check-ins manually can be labor-intensive and error-prone.

πŸ’‘ Recommendations: You need to build a system that automatically tracks client check-ins and alerts you when someone falls behind. This will help you proactively reach out and keep clients accountable.

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Client Call Management
Score:

Needs More Attention (40%

βœ… Strengths: You automatically record notes during calls, which helps with accountability.

❌ Opportunities for Improvement: The manual attachment of call notes to client profiles can be cumbersome.

πŸ’‘ Recommendations: You need to build a system that automatically attaches call notes to client profiles. This will streamline your process and ensure you always have access to the latest information with minimal effort.

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Testimonials, Referrals & Reviews
Score:

Needs More Attention (40%

βœ… Strengths: You keep a manual list of testimonials, showing you value client feedback.

❌ Opportunities for Improvement: However, without a system to collect testimonials automatically, you might miss out on valuable content.

πŸ’‘ Recommendations: You need to build a system that automatically collects and organizes testimonials and reviews from clients. This will save you time and ensure you have a steady stream of authentic feedback to showcase.

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Offboarding
Score:

Needs More Attention (40%

βœ… Strengths: You have a manual offboarding process in place, which helps you wrap things up with clients.

❌ Opportunities for Improvement: Still, without automation, this process can be inefficient and time-consuming.

πŸ’‘ Recommendations: You need to build a system that automates your offboarding process, including follow-up communications. This will ensure a smoother transition and potentially keep the door open for future engagements.

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Financial Management
Score:

Needs More Attention (40%

βœ… Strengths: You keep track of payments and averages manually, which shows diligence in managing client finances.

❌ Opportunities for Improvement: However, the lack of automated tracking can lead to inconsistencies and discrepancies in your records.

πŸ’‘ Recommendations: You need to build a system that automatically tracks payments and integrates them into client profiles. This will enhance accuracy and provide a clear financial overview.

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Overall Business System Health

Your strengths lie in the manual diligence you exercise with various aspects, including lead tracking, calls, and client management. However, your business is somewhat hindered by a lack of automation and integration across these areas. By moving towards a comprehensive automated system, you could seamlessly track leads, sales, and client interactions, improving efficiency and insights into your business operations. The greatest benefits come from automating processes you currently manage manually; doing so will free up time and reduce the potential for errors.

Specific recommendations from the previous sections include: automating lead tracking, linking sales to lead sources, full automation of onboarding, attaching payments and client histories to profiles, and automating your check-in and offboarding processes. Each of these changes contributes to reducing your workload while improving client satisfaction and business insights.

Actionable Roadmap

Here's some actions you should take for your business to help it thrive over the next few months

βœ” Start by automating your lead tracking and outline the fields you need.

βœ” Set up an automated system for tracking follow-ups to keep prospects engaged.

βœ” Implement automatic attachment of call notes and financial records into client profiles.

βœ” Link your sales data to lead sources to start gaining insights into which channels perform best.

βœ” Move towards a fully integrated CRM that allows for all aspects of your business processes to be streamlined, from onboarding to offboarding.

βœ” Regularly review and refine your systems based on client feedback and business growth.

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