Business
Systems Audit

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POINTS

Name's Business Overview

This report evaluates key areas of your business systems to identify strengths and areas for improvement. Each section includes a score, key strengths, areas for improvement, and personalized recommendations.

Lead Generation
Score:

Needs More Attention (40%

✅ Strengths: You have a clear understanding of your lead sources and can manually track them, which shows you're engaged in the process.

❌ Opportunities for Improvement: Relying on manual tracking can lead to inconsistencies or missed opportunities.

💡 Recommendations: You need to build a system that automates lead generation tracking. This will help you gather insights effortlessly, ensuring you never miss a potential client again.

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Lead Tracking
Score:

Needs More Attention (40%

✅ Strengths: You have an automated system for tracking the stages of your leads and show rates, which is fantastic for understanding engagement.

❌ Opportunities for Improvement: Manual tracking of follow-ups and other elements creates potential gaps in your data.

💡 Recommendations: You need to build a system that automates follow-up tracking and integrates with your lead stages. This will help you stay on top of every lead's journey, reducing the risk of letting opportunities slip through the cracks.

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Sales
Score:

Needs More Attention (40%

✅ Strengths: Your automated tracking of objections during sales calls is a strong asset, providing valuable insights into client concerns.

❌ Opportunities for Improvement: Manually calculating your close rate can be time-consuming and prone to errors.

💡 Recommendations: You need to build a system that automatically calculates your close rate based on tracked sales. This will give you immediate insights into your performance without the hassle of manual calculations.

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Onboarding
Score:

Needs More Attention (40%

✅ Strengths: You have a staged onboarding process, which allows for tailored client experiences.

❌ Opportunities for Improvement: The lack of automation in your onboarding process can lead to delays and inefficiencies.

💡 Recommendations: You need to build a system that automates the onboarding process completely. This will help you streamline client integration, making it quicker and more efficient.

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Client Management
Score:

Needs More Attention (40%

✅ Strengths: Your ability to view clients by payment type and utilize an automated dashboard for key data is a significant strength.

❌ Opportunities for Improvement: Manually attaching records and documents to client profiles is tedious and can lead to disorganization.

💡 Recommendations: You need to build a system that automatically attaches all relevant documents and records to client profiles. This will help you keep everything organized and easily accessible.

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Check-ins
Score:

Needs More Attention (40%

✅ Strengths: You have an automated check-in system that adjusts based on client responses, making it user-friendly for clients.

❌ Opportunities for Improvement: Manually tracking missed check-ins can lead to oversights.

💡 Recommendations: You need to build a system that automatically tracks missed check-ins and provides alerts for consistent non-responsiveness. This will help you follow up proactively, ensuring clients stay engaged.

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Client Call Management
Score:

Needs More Attention (40%

✅ Strengths: You take notes during client calls, which shows you value communication.

❌ Opportunities for Improvement: Not having a centralized place for tracking all client calls can lead to missed details.

💡 Recommendations: You need to build a system that consolidates all client call notes and interactions. This will help you maintain continuity in client relationships and ensure no important details are lost.

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Testimonials, Referrals & Reviews
Score:

Needs More Attention (40%

✅ Strengths: Your system automatically collects reviews and testimonials, which is excellent for building credibility.

❌ Opportunities for Improvement: Manual creation of Instagram story review screenshots can be time-consuming.

💡 Recommendations: You need to build a system that generates social media content from testimonials automatically. This will help you leverage positive feedback effectively without extra effort.

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Offboarding
Score:

Needs More Attention (40%

✅ Strengths: Your offboarding process is structured, and you automatically schedule follow-ups post-offboarding.

❌ Opportunities for Improvement: The manual aspects of your offboarding can lead to inconsistencies.

💡 Recommendations: You need to build a system that automates the entire offboarding process. This will help you provide a seamless exit experience for clients and ensure all necessary steps are completed.

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Financial Management
Score:

Needs More Attention (40%

✅ Strengths: You have automated tracking for average client Lifetime Value (LTV) and transaction amounts, which is excellent for financial insights.

❌ Opportunities for Improvement: Manually tracking payments can be cumbersome and risk errors.

💡 Recommendations: You need to build a system that automates payment tracking and associates payments directly with client profiles. This will streamline your financial management and reduce the risk of discrepancies.

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Overall Business System Health

Your business has a solid foundation, particularly with automation in key areas like lead stages, show rates, and objection tracking. However, the reliance on manual processes in various aspects, such as follow-ups, onboarding, and call management, can hinder growth and efficiency. Addressing these manual processes will allow for improved data accuracy and client engagement. Each of the recommendations above will provide you with the tools to create a more cohesive and automated workflow.

Actionable Roadmap

Here's some actions you should take for your business to help it thrive over the next few months

✔ Build a system that automates lead tracking to reduce manual effort.

✔ Implement automated follow-up reminders to ensure no leads are neglected.

✔ Create an automated onboarding system to enhance client experience.

✔ Develop a centralized call management system to streamline notes and interactions.

✔ Establish a comprehensive client management system that automates all document attachments and payment tracking.

✔ Build a system for automated offboarding to ensure seamless transitions for clients while maintaining engagement.

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